Contact us

Get In Touch with Us

At Hallam Pokies Casino, we understand the importance of providing top-notch customer support to ensure a seamless and enjoyable experience for all our players. If you have any questions or concerns regarding your account, gameplay, or anything else related to our services, please don't hesitate to reach out.

Contact Methods

We offer several ways to get in touch with us:

• Email Support: You can email us for any queries or concerns. Please ensure you provide sufficient details regarding your issue so that we can assist you efficiently.
• Live Chat: Our live chat support is available daily from 9 AM to 10 PM AEST (Australian Eastern Standard Time). You can access our live chat by clicking on the icon at the bottom right corner of our website. Please be aware that response times may vary depending on the volume of chats and other factors.
• Phone: Unfortunately, we do not provide phone support.

FAQ & Help Centre

Before reaching out to us, please check our extensive FAQ section for answers to common questions regarding gameplay, promotions, account management, and more. If you still require further assistance or clarification, feel free to contact us via email or live chat.

Technical Support

If you're experiencing any issues with our website, games, or mobile application, please don't hesitate to reach out to our technical support team. We'll do our best to resolve the issue promptly and efficiently.

Responsible Gambling Assistance

We understand that sometimes players may need assistance with responsible gambling practices or require help with setting limits on their account. Please don't hesitate to reach out to us via email. We're here to support you and ensure your gaming experience is enjoyable and safe.

Account Security

To maintain the security of your account, please do not share your login credentials with anyone. If you suspect that someone has accessed your account without permission or if you require assistance with resetting your password, kindly contact our support team.

Multilingual Support

Although we primarily operate in English, our customer support team is available to assist players from diverse linguistic backgrounds. Please note that multilingual support may not be available 24/7.

Preferred Contact Methods

Please choose the contact method most suitable for your query or concern:

• Live chat: For quick assistance with minor issues
• Email: For in-depth queries, account-related concerns, and other matters requiring detailed attention
• FAQ & Help Centre: Before contacting us, please check our extensive resources to see if you can find answers to common questions.

Response Expectations

We strive to respond to all emails within 24-48 hours during regular business hours. Response times may vary depending on the volume of emails and other factors.

At Hallam Pokies Casino, we're dedicated to providing exceptional customer support to ensure that your gaming experience is both enjoyable and secure.